Support Policy

Wavenics

At Wavenics, we sell robotics components, embedded electronics, sensors, modules, automation parts, mechanical hardware, and other DIY/technical products. Please read our support policy carefully before purchasing or requesting support.

1. Basic Product Support

Wavenics may provide basic guidance regarding product information, general usage, availability, and simple product selection. However, support availability may depend on our workload, staff availability, and the type of product.

Basic support may include:

Product specification guidance
General compatibility suggestions
Basic connection idea
Basic usage direction
Order-related support
Delivery-related support

2. Technical Support Is Not Included with Every Purchase

Most of our products are DIY and technical components. These may require programming, soldering, wiring, circuit design, driver installation, calibration, testing, or troubleshooting.

The product price does not include advanced technical support, project development, programming service, circuit debugging, installation, or repair service. The reference policy also states that programming, software, driver, and other technical issues are generally the customer’s responsibility, and separate technical service may require separate payment.

3. Paid Technical Service

If a customer needs advanced technical help, Wavenics may provide paid technical service depending on availability.

Paid support may include:

Programming help
Driver or software setup
Circuit troubleshooting
Project debugging
Sensor calibration
Arduino, ESP32, Raspberry Pi, or microcontroller support
Soldering or connection assistance
Custom project consultation

Service charge will depend on the complexity, required time, and type of work.

4. Customer Responsibility

Customers are responsible for checking product compatibility before purchasing. This includes voltage, current, pin configuration, communication protocol, software/library support, mechanical size, and project requirements.

Wavenics will not be responsible if a customer buys the wrong product or damages the product due to wrong connection, reverse polarity, overvoltage, short circuit, wrong code, overheating, static discharge, water damage, or improper handling.

5. No Guarantee of Solving Every Technical Issue

Wavenics will try to help customers as much as possible, but we cannot guarantee that every technical issue, coding problem, driver issue, project error, or circuit fault can be solved.

Technical problems may depend on the customer’s circuit, code, power supply, wiring, device condition, library version, operating system, or project design.

6. Support for Sourced or Imported Products

For products sourced from China or other suppliers, support may be limited to the information provided by the supplier or manufacturer.

Wavenics may not always have complete technical documentation, datasheets, libraries, or tutorials for every imported product.

7. Support Channels

Customers may contact Wavenics through our official phone number, website, Facebook page, Messenger, WhatsApp, or physical shop.

Support response time may vary depending on the number of queries and the complexity of the issue.

8. Conditions Where Support May Be Refused

Wavenics reserves the right to refuse support if:

The product was not purchased from Wavenics.
The product is burned, damaged, modified, or misused.
The issue was caused by wrong wiring, reverse polarity, short circuit, or overvoltage.
The customer requests full project completion without service payment.
The request involves unsafe, illegal, or harmful use of products.
The customer behaves rudely or abusively with our team.

9. In-Shop Checking and Assistance

Customers who are unsure about a product are encouraged to visit our shop before purchasing. In-shop checking or demonstration may be provided depending on product type and staff availability.

However, detailed project setup, coding, soldering, or debugging may require a separate service charge.

10. Final Decision

All support-related decisions, including free support, paid support, support refusal, and service charges, will be decided by Wavenics. Wavenics reserves the right to update this support policy at any time without prior notice.